Outcome: bookings rose 38% in the first month post-launch. Class waitlist now auto-fills from the CRM. One login replaced Squarespace, Calendly and a half-built spreadsheet.
Field & Form — Editorial
Outcome: paid subscriber count doubled in 6 weeks. Archive search now lives on her domain, not Substack. Hero copy was rewritten by her AM in 12 minutes on the kickoff call.
Northbound Co. — DTC
Outcome: cancelled a £2,400/mo agency retainer the week she launched. Repeat-buy flow now triggers from the CRM, not Klaviyo. Customer portal lives under northboundco.com.
Common Course — Coaching
Outcome: monthly stack cost fell from £400 to £39. Course access, cohort emails and Stripe payments all run from one record per student. Login count: one.
Quiet Goods — Memberships
Outcome: membership churn dropped from 8% to 3% in two months. CRM, site and customer portal share one source of truth, so nothing drifts. Stripe memberships ship under his own domain.
Olive & Note — Studios
Outcome: every custom-order brief now lands as a Persona, with the brief attached. Reply time fell from 3 days to 4 hours. Wix, Tally and the spreadsheet are gone.
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