PLANBRAND.COM LTD, a private limited company registered in England & Wales, company number 15574003, registered office 8 Clock House Parade, North Circular Road, London, England, N13 6BG. Incorporated 18 March 2024.

"We", "us" and "Planbrand" mean that company — Planbrand is our trading name, not a separate entity. Note that a differently-named company, "Planbrand Ltd" (13594283), was dissolved in 2023 and is unconnected to us; the company you are contracting with is

1. "You" mean the business subscribing.

Planbrand is sold to businesses. If you are a consumer buying for purposes outside a business, these terms still apply but they do not remove your statutory rights, and several clauses below are expressly disapplied where the law says so.

• You are responsible for keeping your credentials safe and for everything done from your account.
• Tell us immediately at info@planbrand.com if you think someone else has access.
• We do not currently offer two-factor authentication. Choose a strong, unique password; it is the only factor there is.
• You must be authorised to bind the business you are subscribing on behalf of.
• Do not share one login between people. Invite them as members instead — it is free and it is what the audit log depends on.

Access to the Planbrand platform for the plan you have subscribed to, for as long as you have paid for it.

We may change, add or remove features. If we remove something you actively rely on, we will give 60 days' notice and, if the removal makes the service materially less useful to you, let you cancel and refund the unused part of what you have paid.

• £39 per month, or £390 per year (two months free).
• Billed in advance, automatically renewing until cancelled.
• Prices exclude VAT where VAT applies.
• Payment is taken by Stripe. A failed payment suspends the account after we have notified you and given you a reasonable opportunity to fix it. Suspension does not delete anything.
• Price changes: 60 days' notice by email. Any renewal that falls inside those 60 days is charged at your existing price.

• Cancel any time, from your account settings or by emailing info@planbrand.com.
• Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.
• We do not give partial refunds for an unused part of a period, except where section 3 applies or the law requires it.
• What happens to your data afterwards is in section 8.

The full list is in the Acceptable Use Policy, which forms part of these terms. In summary: lawful business use; no spam; no content that is illegal, infringing or designed to deceive; no attacking the platform or other users.

Serious breach means immediate suspension. We will tell you why, and where the breach is capable of being fixed we will give you the chance to fix it first.

Your content is yours. The pages you build, the contacts you load, the forms you create, the files you upload — all yours. You grant us only the licence we need to host, process and display it so that the service works, and that licence ends when your data is deleted.

The platform is ours. The Planbrand software, its design system, its templates and components, and our brand remain our property. A website built on Planbrand is yours to use for as long as you subscribe; the underlying components and templates it is built from stay ours and do not transfer to you.

Feedback you send us we may act on freely, without owing you anything for it. We will not identify you as its source without asking.

• 30 days: your data stays intact and exportable, so a cancellation in error can be undone.
• On request after that: deleted.
• Within 90 days regardless: deleted, other than what we must keep by law — invoices, essentially.
• You can export at any time, in a structured, machine-readable format. Export is not a paid feature and never will be.

Where you have loaded personal data about other people, the Data Processing Agreement governs it and takes precedence over this section on any data protection question.

We aim for 99.9% monthly uptime, excluding scheduled maintenance we have given notice of.

This is a target, not a contractual service level, and there is no service credit scheme at current pricing. We would rather say that than imply a guarantee that does not exist. What we do commit to: any unplanned outage lasting more than 60 minutes gets a written explanation of what happened and what we changed.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights are unaffected.

Subject to that:

• We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
• Our total liability in any 12-month period is capped at the fees you paid us in that period. If you have paid us £468 in a year, that is the cap. Read that clause twice and decide whether it is acceptable for your use case before relying on Planbrand for something business-critical — we would rather you did that now than discover it later.
• We are not liable for loss caused by your own failure to keep credentials secure, or by content you or your users put into the platform.

We may suspend or terminate for serious breach of section 6, non-payment after notice, or where we are legally required to. Except where the law prevents it or the breach is severe enough to require immediate action, we will warn you first and give you a chance to put it right.

If we terminate without cause, we refund the unused portion of what you have paid.

We may update these terms. Material changes are emailed to you at least 30 days before they take effect, and continuing to use Planbrand after that is acceptance. If you do not accept, cancel before the change takes effect and we will refund the unused part of your period.

• No partnership or agency is created between us.
• Assignment: you may not transfer this agreement without our consent, which we will not unreasonably withhold. We may transfer it as part of a sale of the business, and will tell you if we do.
• Third parties: nobody other than you and us has rights under this agreement.
• Severability: if a clause is unenforceable, the rest stands.
• Entire agreement: these terms, the Acceptable Use Policy, the Data Processing Agreement and the Privacy Policy are the whole agreement between us.
• Governing law: England & Wales, whose courts have exclusive jurisdiction.

info@planbrand.com — we answer within 5 working days. Planbrand.com Ltd, 8 Clock House Parade, North Circular Road, London, N13 6BG · ICO ZB442643