Terms and Conditions – Planbrand.com Ltd
Last updated: [Insert Date]
These Terms and Conditions ("Agreement") govern the use of the services provided by Planbrand.com Ltd, a company registered in England and Wales under company number 15574003, with its registered office at 8 Clock House Parade, North Circular Road, London, England, N13 6BG ("Planbrand", "we", "us", or "our").
By creating an account, accessing, or using our services, you agree to be legally bound by this Agreement. If you do not agree, do not use our services.
1. Scope and Eligibility
1.1 These Terms apply to all users who access or use Planbrand’s products via www.planbrand.com, including any associated domains and integrations.
1.2 Our services are intended for business use only. You must be a business entity or acting in a commercial or professional capacity. We do not provide services for consumers under UK consumer law.
2. Definitions
- Account: A registered user profile that accesses Planbrand services.
- Brand: A set of assets (identity, story, products, site, etc.) managed in the platform.
- Contract Term: A Contract Month or Contract Year, as selected during subscription.
- Credits: Units consumed by creating or managing features (e.g., brands, personas, products).
- Flow: Any automated system process created in Planbrand (e.g., triggered plans or emails).
- Persona: A user-defined customer profile with linked plans, goals, and data.
- Plan: A structured execution roadmap created manually or triggered automatically.
- Workspace: The command centre for managing multiple brands and users.
- Service Agreement: A paid subscription contract formed after a free trial or upon first payment.
3. Services Overview
3.1 Planbrand offers digital tools for managing brand operations, including planning, automation, landing pages, emails, analytics, and monetisation tools.
3.2 Users may access the services via free or paid plans. The specific features, credit limits, and access rights depend on the plan selected at signup or through upgrades.
3.3 The current features and service descriptions are available at planbrand.com/features and planbrand.com/pricing.
4. Subscription & Payments
4.1 Free Plan: Users may start with a free tier that includes limited features and credits.
4.2 Paid Plans: Available on a monthly or yearly basis. Fees are billed in advance and shown on the pricing page. All prices exclude VAT unless stated otherwise.
4.3 Credit System: Planbrand uses a credit-based usage model. Creating or using platform assets (e.g., brands, personas, pages) consumes credits. Credit usage and top-up rules are detailed on the Pricing page.
4.4 If you run out of credits, you will not be able to create new assets until you top up or upgrade your plan. Unused credits may roll over, subject to plan limits.
4.5 Payment methods accepted include debit/credit card and other digital options made available through our billing provider.
4.6 Failed Payments: If your payment fails, we may suspend access until payment is resolved. We are not liable for any lost content or downtime caused by non-payment.
5. Contract Duration & Termination
5.1 Monthly Contracts may be terminated at any time up to the final day of the current Contract Month.
5.2 Annual Contracts require written notice of termination at least three (3) months before the end of the current Contract Year.
5.3 Unless cancelled in accordance with this clause, your subscription will automatically renew at the end of each Contract Term.
5.4 Termination requests can be submitted via the user dashboard or by emailing support@planbrand.com.
5.5 We reserve the right to suspend or terminate any account in breach of these Terms, without notice, where justified.
6. Account & Workspace Management
6.1 You are responsible for maintaining the security and accuracy of your account details. Accounts are personal and non-transferable.
6.2 You may create teams, invite members, assign roles, and manage access levels. You are responsible for the conduct and compliance of any invited users under your account.
6.3 Workspace ownership can be transferred via the admin dashboard by the current owner.
7. Acceptable Use
You agree not to:
- Use the services for unlawful, abusive, or fraudulent activity.
- Violate intellectual property or data protection laws.
- Interfere with the platform’s operation or security.
- Share login credentials with unauthorised parties.
- Reuse free trial accounts to avoid payment.
We reserve the right to suspend any account found to be in violation.
8. Data Protection & Privacy
8.1 You retain full control over any data submitted by you or your users in the Planbrand system.
8.2 Planbrand acts as a data processor for data collected via your Flows and Forms. You are the data controller and responsible for your compliance under UK GDPR.
8.3 We process and store your data in secure UK and/or EU-based data centres. See our Privacy Policy and DPA for full details.
9. Intellectual Property
9.1 All intellectual property in Planbrand’s software, design, code, and content belongs to Planbrand.com Ltd or its licensors.
9.2 You retain full ownership of content you upload, design, or generate within your workspace.
9.3 By using the platform, you grant Planbrand a limited right to use your anonymised data to improve system performance and analytics.
10. Service Availability & Liability
10.1 We aim for 99.9% uptime and will communicate planned maintenance in advance where possible.
10.2 Planbrand is provided “as is” without warranties. We are not liable for:
- Indirect or consequential losses
- Loss of revenue or data
- Service disruptions beyond our control
10.3 Our total liability is limited to the fees paid in the last three (3) months.
11. Modifications & Updates
11.1 We reserve the right to update these Terms and our services. Significant changes will be communicated via email or dashboard notice.
11.2 Continued use of the service after changes take effect constitutes acceptance of the new terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of London, United Kingdom.
Need Help?
For support, account changes, or legal queries, contact:
📧 support@planbrand.com
